Recently, online scams have been in a rise to defraud victims who are using online banking to take advantage of their money.

BIDV committees to secure customer’s personal information. To prevent unexpected events and protect yourself from scams, there are some warning signs of fraud as following:

1. Impersonating bank brand

Scenario 1:

A phone call from what appears to be a legitimate bank representative asking for your account balance and transactions. Then, they will let you know that they have your full name and the first 6 digits of your ATM card, and ask you to tell them the remaining digits on your card. Within seconds, an SMS will be sent to you with an OTP from your bank. Do not read the OTP to them or you may face the risk of losing your money in your bank account.

Scenario 2:

You receive an anonymous amount sent to your bank account, then someone will call you and introduce themselves your bank representative. They know about the amount of money that you have just received, and announce that you have received it by mistake. If you follow their instruction to click on a link (which is actually a fraudulent website) and input your personal information on that website, your account will be taken control of and you may lose all your money.

Scenario 3:

An SMS sent to you under the bank brand to announce unexpected activities on your account with a link (which is actually a fraudulent website) and asking for your personal and security information for internet banking services.

Scenario 4:

Scammers impersonate a bank representative with a website or account with logo or images of BIDV office or wearing the bank uniform to directly contact you, introducing attractive loans or interest rates. They will ask you for an amount of fee to receive such offers.

2. Stealing security information

Scenario 1:

Scammers send an amount of money to your bank account; then impersonating a bank representative to call or send an SMS to you under the bank brand with a link to access to that amount of money, which will trick you to provide your security information for internet banking services (username, password, OTP).

Scammers set up fraudulent websites/social networks with a bank’s brand to receive and answer questions about the bank's products and services. By this way, they could collect personal information and transaction history from customers’ account.

Scenario 2:

Scammer impersonate a telecommunication representative and offer to convert your 3G sim to 4G sim. In fact, they are trying to convert your 3G sim to scammers’ 4G sim and take control of your mobile number. In case you register your online banking with this mobile number to receive account alert and OTP, you may lose your money in your bank account.

3. Emergency scams


Scammers impersonate an acquaintance of yours and urging you to send some kind of penalty, fines, health care expenses… for emergency purposes.


Scammers impersonate a representative of Procuracy, Investigation Agency, Ministry of Finance, etc.

4. Fraud rewards or telecommunication

Scenario 1: You receive a call or message via SMS or social media that tells you that you have won some rewards and you need to send a fee to claim that reward.
Scenario 2: Scammers impersonating telecommunication presentative call you and warn you that you have to pay charges or you will be blocked.

5. Fraud online transfer or purchase

You receive a message that someone send you an amount of money from abroad via Western Union, and give you instruction to receive that money by providing them your security information.

Scammers advertise products online, however when a buyer transfer money to purchase that product, no item will be sent to them.


- Register for SMS or OTT message alert at your bank to immediately update on your account.

- Set up a strong password and regularly change your password or when in suspicion. Do not “save password” automatically or share password with your social media account.

- Do NOT provide Username/Password/OTP of internet banking services to anyone, even a bank representative. BIDV never ask customer to provide security information by any form.

- Register to Smart OTP when banking online.

- Do not click on suspicious links via SMS/email/social media that impersonate BIDV.

- Only receive information from BIDV’s official channels:

- SMS message from BIDV with links (if any) from BIDV’s official website

- Fanpage Facebook of BIDV at:

- Website BIDV:

- Customer Care Hotline 24/7: 1900 9247

- Customer Care Email:  

In case receiving scams or fraud or in suspicion, please contact our Customer Care Hotline 24/7: 19009247 or BIDV branches.


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