Despite the negative impact of the Covid-19 pandemic, BIDV's SME customer base has grown steadily. Currently, BIDV is leading by market share of SME customers in Vietnam with the number reaching nearly 325,000, accounting for nearly 40 percent of the total number of SMEs in Vietnam. Total outstanding loans of SME customers at BIDV reached more than VND285 trillion, an increase of nearly 20 percent over the same period last year.

As the largest commercial bank in Vietnam by total assets, BIDV has introduced financial solutions for SMEs, aiming to build a sustainable SME community. In 2021, BIDV issued many preferential credit packages for SMEs with a total scale of up to VND200 trillion and reduced lending interest rates by up to 2 percent per year to support businesses to overcome the difficulties caused by Covid-19. BIDV has also implemented a fee reduction program for SMEs titled “The best choice of businesses", which waives and reduces fees for customers such as account management fees, annual fees, payroll fee.

BIDV is the pioneer bank to build a comprehensive solution system and an outstanding digital ecosystem to meet the needs of SMEs, helping them adapt to and withstand the fluctuations of the Covid-19 pandemic. BIDV's “SME Digitrans” programme launched since the beginning of 2021 has brought outstanding benefits to SMEs in business governance and financial - accounting management, minimizing risks and transaction errors in the transaction, saving time and human resources as well as improving financial management efficiency.