In order to enhance data security for customers and comply with regulations of the State Bank of Vietnam (*), BIDV is applying an advanced authentication method - BIDV Smart OTP - from 1 July 2019 for individual and corporate customers who are using BIDV e-Banking services.

BIDV Smart OTP is a new authentication method that employs the most modern and advanced security technology with many outstanding advantages, including:

  • Safer & more secure with a unique OTP for each transaction.
  • Convenient & easy with a built-in app on your smartphone and OTP can be generated even in off-line mode.
  • No Token Key or Roaming is required when traveling abroad. App can be used even when your phone is disconnected.
  • Free of charge.

From 1 July 2019, BIDV Smart OTP is a compulsory authentication method applicable to the following cases:

  • For individual customers: Money transfer transactions to other holders’ accounts which amount over VND100 million/transaction or over VND100 million/day via BIDV Online, BIDV SmartBanking.
  • For corporate customers: All domestic and international money transfer transactions to other holders’ accounts via BIDV Business Online.

To ensure customers’ interests and enhance customer experience, please follow the below steps to convert to the authentication method - BIDV Smart OTP:

For individual customers

  • Step 1: Register to convert to Smart OTP authentication method by taking one of two following options:

+) At BIDV transaction points nationwide

+) Via online channels:

For BIDV Online: Please register here

For BIDV SmartBanking: Please register here

  • Step 2: Download and install BIDV Smart OTP app from Apple Store or Google Play.
  • Step 3: Activate the app following the information provided by BIDV, specifically:

+ In case of conversion at bank counters: BIDV shall provide printed copies for customers, including Smart OTP user ID/password for activation.

+ In case of online conversion: Smart OTP user ID/password will be sent to customers' registered phone number via SMS.

For corporate customers

Corporate customers using BIDV Business Online shall effect the authentication conversion at BIDV's transaction points nationwide by taking the following steps:

  • Step 1: Fill in the request form for change of registration information, selecting authentication conversion from Hardware token to Smart OTP.
  • Step 2: Smart OTP user ID/password will be sent to your email.
  • Step 3: Download, install and activate the Smart OTP app.

Please refer to the attached Smart OTP Guidelines for individual and corporate customers.



- For individual customers: After 1 July 2019, customers who have not effected BIDV Smart OTP authentication method still can use BIDV e-Banking service with a maximum transfer limit of VND100 million/transaction and VND100 million/day for intra-bank or inter-bank transfer to other holders’ accounts.

- For corporate customers: Transaction approvers are required to convert to this authentication method. However, compulsory conversion is not applied to transaction inquirer/maker. From 1 July 2019, BIDV shall temporarily lock login function of the Transaction approver who has not converted to the new authentication method until such conversion is completed.

For more information, please call the bank’s 24/7 Contact Center via 19009247 or visit your nearest BIDV transaction office nationwide.


BIDV is proud to be the first and only bank to receive “Best Retail Bank Vietnam” award for 5 consecutive years (from 2015 to 2019) by The Asian Banker and the only bank to be honoured with Vietnam Outstanding Retail Bank award by the Vietnam Banks Association (VNBA) and the International Data Group (IDG) for 3 consecutive years (2016, 2017 & 2018).


 (*) Regulation 630/QD-NHNN dated 31 March 2017 by the State Bank of Vietnam (SBV) on the application of security solutions to online transactions.



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