RELEASED DATE 11 Jul 2019
BIDV Smart OTP is a new authentication method that employs the most modern and advanced security technology with many outstanding advantages, including:
From 1 July 2019, BIDV Smart OTP is a compulsory authentication method applicable to the following cases:
To ensure customers’ interests and enhance customer experience, please follow the below steps to convert to the authentication method - BIDV Smart OTP:
For individual customers
+) At BIDV transaction points nationwide
+) Via online channels:
For BIDV Online: Please register here
For BIDV SmartBanking: Please register here
+ In case of conversion at bank counters: BIDV shall provide printed copies for customers, including Smart OTP user ID/password for activation.
+ In case of online conversion: Smart OTP user ID/password will be sent to customers' registered phone number via SMS.
For corporate customers
Corporate customers using BIDV Business Online shall effect the authentication conversion at BIDV's transaction points nationwide by taking the following steps:
Please refer to the attached Smart OTP Guidelines for individual and corporate customers.
- For individual customers: After 1 July 2019, customers who have not effected BIDV Smart OTP authentication method still can use BIDV e-Banking service with a maximum transfer limit of VND100 million/transaction and VND100 million/day for intra-bank or inter-bank transfer to other holders’ accounts.
- For corporate customers: Transaction approvers are required to convert to this authentication method. However, compulsory conversion is not applied to transaction inquirer/maker. From 1 July 2019, BIDV shall temporarily lock login function of the Transaction approver who has not converted to the new authentication method until such conversion is completed.
For more information, please call the bank’s 24/7 Contact Center via 19009247 or visit your nearest BIDV transaction office nationwide.
|BIDV is proud to be the first and only bank to receive “Best Retail Bank Vietnam” award for 5 consecutive years (from 2015 to 2019) by The Asian Banker and the only bank to be honoured with Vietnam Outstanding Retail Bank award by the Vietnam Banks Association (VNBA) and the International Data Group (IDG) for 3 consecutive years (2016, 2017 & 2018).|
(*) Regulation 630/QD-NHNN dated 31 March 2017 by the State Bank of Vietnam (SBV) on the application of security solutions to online transactions.