Dear Customers, Investors and Partners,

2020 - the last year of this decade came to the end in contradiction with global expectation when the Covid-19 pandemic occurred. Never in the history had many countries experienced both economic and medical crisis which caused such severe socio-economic damage. The Covid-19 pandemic became a shock and key impact that pushed the world economy into deep recession, besides recent major problems such as climate change, increasing protectionism, trade war, etc.

Vietnam became a rare bright spot in the gloomy global picture when the country fulfilled the dual goal of "effective pandemic prevention and socio-economic recovery and development", among a few countries with the highest GDP growth of 2.91%. However, this is the lowest growth rate of the decade 2011-2020, resulting in economic difficulties and negative impacts on the operation of the commercial banking system.

Facing the disadvantages of the economy due to the impact of the unprecedented pandemic, BIDV showed its stuff and intrinsic strength of a leading bank, uniting to overcome difficulties, ensuring smooth operation with growth rate and business performance consistent with market movements. Looking back to 2020, BIDV's total assets increased by 1.92 times compared to 2016, reaching VND1.52 quadrillion, becoming the largest bank by total assets in Vietnam’s banking system. Credit growth was at 8.5% compared to 2019, reaching VND1.23 quadrillion, increasing by 1.64 times compared to 2016, leading by credit market share, NPL ratio was well controlled. In the context of heavy damage to the economy, BIDV accompanied enterprises, proactively reducing income by more than VND6,400 billion to restructure debt, reduce interest rate, exempt interest and fees to support business and people to overcome difficulties, recover and grow business and production Obligations to the State budget, benefits of shareholders and employees are always ensured with the payment to the State budget of over VND6,400 billion, and cash dividend payout ratio in 2019 of 8%/year.

With achievements, the whole system of BIDV completed uniformly and comprehensively the targets of 2020 plan and the objectives of the Restructuring Plan for the period 2016 - 2020, giving effective support to national socio-economic development. BIDV continued to be honored with and awarded many domestic and foreign awards and titles such as: Top 2000 largest public companies in the world (Forbes), Top 300 most valuable banking brands globally (Brand Finance); awarded the title of national brand Vietnam Value for the sixth time; "Top 10 largest enterprises in Vietnam" for 4 consecutive years; Sao Khue Award 2020 for 6 excellent IT products.

Dear Customers, Investors and Partners,

2021 - the opening year of a new decade, new period of country’s development when technology has strong growth in the context of the global pandemic not been pushed back and social distancing everywhere changed economic patterns and human consumption behaviors, financial service needs to become more diverse... These offer both difficulties, challenges and opportunities for BIDV to continue its digital transformation in a stronger and more aggressive manner, aiming to be a leading financial institution in Southeast Asia, the bank having the best digital platform in Vietnam and the bank with the highest digital banking users.

With the motto of action "Discipline - Quality - Digital Transformation" BIDV is set to well implement plans, tasks and business plans in 2021 - the opening stage of implementing the strategy to 2025, with a vision to 2030. The whole BIDV system is determined to turn opportunities into driving force, difficulties into pressure, and advantages into resources and competitive strength for BIDV to promote the advantages of asset size, customer base, network, financial capacity, technology, workforce and 64 year tradition, affirming its leading position in Vietnam’s banking system.

On behalf of the Board of Directors, I would like to express my sincere thanks to all BIDV leadership and nearly 26,000 employees for their dedication to the bank. Especially, I would like to extend my deep gratitude to our valued customers, investors and partners for their trust in and accompanying BIDV over the past time. BIDV wishes to receive continued your cooperation and companion, looking forward to a sustainable and prosperous future!

May I wish you continued development and success.

Sincerely!

ON BEHALF OF THE BOARD

CHAIRMAN

Phan Duc Tu

BIDV

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