I. Conditions for issuance of BIDV domestic debit cards:

 1. Target customers: Individuals who wish to issue and use BIDV domestic debit card

 2. Conditions:

- For primary cardholder:

+ Individuals aged 15 years or over who do not lose or have limited capacity for civil acts, have no difficulty in understanding and mastering his/her behavior as prescribed by law.

+ Have a current account opened at BIDV or register to open a current account at BIDV at the time of card issuance.

+ Apart from having to satisfy the above conditions, foreigners need to have valid residency of at least 12 months in Vietnam.

 - For supplementary cardholder:

 + Individuals aged 15 years or over who do not lose or have limited capacity for civil acts, have no difficulty in understanding and mastering his/her behavior as prescribed by law, and have a written agreement by their legal representative on the use of card;

 + To be registered for issuance by the Primary Cardholder and allowed to use card as Supplementary Cardholder.

 + Apart from having to satisfy the above conditions, foreigners need to provide evidence on their valid residency of at least 12 months in Vietnam.

 II. Domestic debit card issuance procedure via branch:

 1. Card issuance application:

 - Agreement for issuance and use of debit cards and value-added services following BIDV’s forms from time to time (including Application for card issuance and usage and Card Terms and Conditions) here

 - Identification documents:

+ Vietnamese citizens: Copy of ID document of cardholder.

+ Foreigners: Copies of valid passport and visa (for cases where visas are not exempted according to Vietnamese law) of cardholder and cardholder’s legal representative (if applicable).

- Evidence of valid residency in Vietnam for foreigners.

 2. Card issuance procedure:

- Customers can contact for card issuance directly at BIDV branches and transaction offices nationwide or call to BIDV Contact Center Hotline at 19009247 for detailed information.

- BIDV branches and transaction offices receive and check customer’s application for card issuance.

- BIDV agrees to issue the card if the information is valid and customer is eligible for card issuance.

 - BIDV staff provides customer with Receipt specifying card delivery deadline.

 - Customer brings ID card to BIDV branch to receive card and PIN on the date stated on the Receipt.

 3. Card issuance turnaround time: Maximum 6 working days.

 III. Online domestic debit card issuance procedure:

1. Customers visit the online registration link https://ebank.bidv.com.vn/DKNHDT/dkspdv.htm, select BIDV Card Products, then click Domestic Debit Card, perform Submit Registration.

2. BIDV Contact Center staff will make a phone call to customers for confirmation.

3. Applications of confirmed customers are forwarded to BIDV Branch for document collection and card issuance.

4. Customers visit BIDV branch to complete card issuance dossier. The required documentation is similar to card issuance via branch.

5. BIDV branch provides customer with Receipt specifying card delivery deadline.

6. Customer brings ID card to BIDV branch to receive card and PIN on the date stated on the Receipt.