Along with leapfrog in digital transformation of Vietnam as well as in the finance - banking sector, the Joint Stock Commercial Bank for Investment and Development of Vietnam (BIDV) has also made outstanding achievements, affirming its position as a pioneer in the digital transformation journey.

Meeting the increasing needs of millions of individual customers

Customers today are gradually familiar with using digital channels for financial transactions, resulting in a desire for a faster, superior digital experience. To meet the increasing needs of customers, BIDV has taken steps forward in building outstanding customer experience. BIDV’s digital products and services are designed based on the insights of customers in cyberspace, rather than simply digitizing physical processes. Bearing that in mind, along with a diverse ecosystem, BIDV has developed a disruptive mindset to provide “beyond banking” services to customers, catching up with trends and dominating new markets and new habits...

Launched in March 2021, BIDV’s new generation SmartBanking really impressed millions of individual customers and received high appreciation from peers and experts. BIDV SmartBanking brings a seamless experience to customers on all devices as an “all in one” app with outstanding features such as: eKYC; online quick loan; non-physical card issuance, QR code cash withdrawal at ATMs, etc. eKYC is a significant milestone in BIDV’s comprehensive digitalization strategy with considerable investment in digital channels, digital processes as well as digital products. This development is also a testament to BIDV’s efforts to better serve customers and bring more convenient digital products...

BIDV’s new generation SmartBanking really impresses millions of individual customers

Pioneering in digital product development, BIDV became the first bank in Vietnam to provide home loan on a mobile app - BIDV Home, enabling individual customers to apply for a home loan for projects financed by BIDV or under cooperation programs with developers. BIDV is also the first bank to deploy the chip-based citizen ID card application, which allows customers to use their chip-based citizen ID card and fingerprint to carry out domestic money transfer transactions, and 24/7 instant transfer at the self-service area - BIDV Ezone. BIDV Ezones are continuously installed at branches to support customers to increase self-service, minimize contact or cash transactions.

Providing high-tech solutions for institutional customers

Considering “comprehensive digitization and optimization of institutional customer experience” as one of the bank’s strategic operational objectives, BIDV focuses on and prioritizes upgrading and improvement of key features for institutional customers. The highlight is the implementation of Omni BIDV iBank platform for corporate customers. This is an omni-channel digital banking system application for all corporate customers using digital banking products and services with a consistent and seamless experience on both platforms: website and mobile.

For the website channel: BIDV iBank provides comprehensive digital banking solutions with more than 18 functions/groups of function, fully meeting the transaction requirements, including: inquiry, domestic/international money transfer, bill payment, online term deposit, tax/state budget payment, etc. and unique and specialized digital banking service solutions such as cash management services; virtual account management services, ERP connection with customer’s internal accounting system.

Omni BIDV iBank brings a whole new experience to institutional customers

BIDV iBank mobile app brings customers a completely new experience with unique features such as instant creation of QR code/QR code scanning for instant money transfer at millions of transaction points nationwide; interface personalization/customization according to user preferences; multi-language with 07 functions/groups of function, including: inquiry, domestic/international money transfer, payroll, bill payment, recurring bill payment, online term deposit, charge-back and user-friendly functions.

Besides, in respond to customer’s desire of a seamless and simplified experience following the trend of “embedded banking”, “integrated banking” that is widespread in Vietnamese market, BIDV is one of a few banks pioneering to create direct connection to customer’s accounting software: ERP Connection. This allows customers to use financial/non-financial services provided by BIDV right on their EPR software, ensuring compatibility with the platforms that customers are using, minimizing manual operations and customers can decide to take banking services right on their system. ERP Connection has received many positive feedbacks and is continuously recommended for use by large corporations such as Viettel, EVN, VNPT, ACV, TKV, Vinatex, Becamex,...

Contributing to digital transformation objectives of the country and the banking sector

Digital transformation of the banking industry is being implemented strongly, which has brought great benefits to the public and business community. However, due to the increasing demand of customers, the banking system in general and BIDV in particular are also facing the requirement of ecosystem expansion and transformation pressure...

As a pioneering bank in many activities, BIDV considers digital transformation one of its three main pillars in the 2022 - 2025 period, with a vision to 2030. BIDV sets its vision to 2030 is to become “the leading financial institution in Southeast Asia with the best digital platform in Vietnam...”. In order to realize that goal, BIDV has been focusing on resources to accelerate its comprehensive digital transformation based on groups of solutions such as: Customers and Markets; Channels and Products; Process and Operation; Digital ecosystem; Model and Governance; Human Resources and Digital Culture; Regulation and Compliance.

Digital transformation is no longer a choice, rather than a must to shape the future of BIDV. The digital transformation journey of BIDV is not simple. Rather, it must be carried out on a scale, affecting millions of individual and institutional customers. However, BIDV has always been persistent and believes that it will achieve great success in digital transformation, thereby actively contributing to realizing digital transformation goals of the banking sector and the country.

With impressive results in digital transformation, in recent years, BIDV has been recognized by many prestigious domestic and international organizations with outstanding awards such as: “Excellent Digital Transformation Bank” by Global Finance, “Excellent Digital Transformation Enterprise” by Vietnam Digital Communications Association and Viettimes, “Outstanding Digital Transformation Bank” by the Vietnam Banks Association  and IDG Group, Sao Khue Award of Vietnam Software and IT Services Association, “Outstanding Digital Technology Solution” of Vietnam Digital Communications Association, etc.




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