Lately, phishing text messages impersonating banks have been sent to trick recipients into clicking scam links, then steal their bank account information and money.

To protect your assets and avoid scams, please pay attention to the following advice.

1. Register for SMS or OTT message notification with the bank to immediately be alerted about your balance.

2. Set up a strong password for your e-banking account. Frequently change your password or change it when in suspicion. Do not use password auto-saved software. Do not share the same password with your social media accounts.

3. Do not provide your username, password and OTP of e-banking account to anyone, even to a bank staff. BIDV never asks customers to provide security information by any form.

4. Register for Smart OTP when making online transaction.

5. Avoid clicking suspicious links sent to you via SMS, emails, social media that might impersonate BIDV.

6. Only get information from official channels of BIDV:

- SMS from brand name BIDV and from BIDV itself

- Fanpage Facebook of BIDV at: https://www.facebook.com/BIDVbankvietnam

- Website BIDV at: https://www.bidv.com.vn/

- Hotline Customer Care 24/7: 1900 9247

- Email Customer Care: bidv247@bidv.com.vn/ bidv@customer.bidv.com.vn   

In case of receiving scams or in suspicion, please report to our Customer Care 24/7 via 19009247 or at our branches.

BIDV

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