On 23 July 2020 in Ho Chi Minh City, BIDV and Gia Dinh People's Hospital implemented uniform non-cash payment methods, contributing to improving the quality of hospital services, reducing waiting time and mitigating the risk of infection.

The service offers diverse, modern and secure forms of hospital fee payment, particularly:

- Smart health card: The card stores patient information and integrates hospital fee payment function. Patients can flexibly deposit cash in different denominations to the card according to their medical needs.

- Paying via Smart POS: Supports patients, family members to pay hospital fees via various types of bank cards such as Napas domestic debit cards, Visa cards, MasterCard, JCB, UnionPay.

- Paying via QRcode: Patients, family members can use BIDV SmartBanking and other banking/intermediary payment applications to scan QRcode displayed on the hospital bill to pay.

- Paying via Kiosk: Patients can proactively pay hospital fees at Kiosks instead of queuing at the cashier.

The service helps shorten the medical examination and treatment process for patients and their family members. Accordingly, patients only need to pay money at one place and can do medical examination and treatment at clinics, laboratories, pharmacies in hospitals without needing to open an account at a bank, with no transaction fee and no account balance required, thereby reducing stress as well as risks of paying by cash.

BIDV's solutions emphasize flexibility, utility and ease of use for people compared to other traditional payment methods. In addition, the result of hospital fee payment will be updated online immediately by BIDV on the hospital's management software system. This is an entirely new solution which features specific characteristics, high technology content and superiority.

For the hospital, thanks to the deep integration between BIDV payment solution and the hospital’s management system, this solution will provide effective support to the hospital in collecting hospital fees and managing medical records via smart health cards, contributing to the development and modernization of the payment system and improving the quality of the hospital services.

Director of the hospital Dr. Nguyen Anh Dung said: “The hospital has been implementing many solutions to improve the quality of medical examination and treatment, and administrative reform, contributing to increasing patient satisfaction. The successful implementation of non-cash payment solutions at Gia Dinh People's Hospital contributes to increasing convenience for people for medical examination and treatment, reducing time and steps in the medical examination and treatment process, reducing in part work for the accounting and cashier staff of the hospital”.

According to Dr. Tran Long, Senior Executive Vice President of BIDV, the successful implementation of cashless payment at Gia Dinh People's Hospital will be a model for BIDV to replicate at other hospitals in Ho Chi Minh City in particular and the country in general, creating breakthrough cooperation between banking and healthcare sectors in Vietnam This marks a strong transformation in the operation of the smart hospital model, contributing to promoting electronic payment in the health sector.

With the digital transformation strategy, experience as well as strengths in cooperation with hospitals, BIDV is ready to provide the optimal payment solutions tailored to each unit.


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