Dear Valued Customer,

From August 2019, in order to enhance data security for customers and increase customer experience when using BIDV Smart Banking, BIDV has officially implemented advanced authentication method of Smart OTP integrated into BIDV SmartBanking.

From 17 February 2020, BIDV will completely replace SMS OTP with Smart OTP authentication method for e-Banking transactions. To prevent interruption of e-Banking transactions, customers are advised to convert to Smart OTP on BIDV SmartBanking before the announced time. The conversion is free of charge.

To convert to Smart OTP, open app BIDV SmartBanking, select “Setting”, select “Smart OTP”, then follow the instruction on the screen.

For more information, please contact Customer Care Hotline: 19009247.

BIDV is proud to be the first and only bank to receive “Best Retail Bank in Vietnam” award for 5 consecutive years (from 2015 to 2019) by The Asian Banker and the only bank to be honoured with Vietnam Outstanding Retail Bank award by the Vietnam Banks Association (VNBA) and the International Data Group (IDG) for 4 consecutive years (from 2016 to 2019).

BIDV Smart OTP is a new authentication method that employs the most modern and advanced security technology with many outstanding advantages, including:

- Safer & more secure with a unique OTP for each transaction.

- Convenient & easy with a built-in app on your smartphone and OTP can be generated even in off-line mode.

- Free of charge.

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