On 20 March 2021, BIDV will transform its completely new digital banking system and launch a new generation of SmartBanking service with plentiful outstanding advantages and features. This is a big milestone in its overall aggressive digital transformation strategy in order to provide customers with the best transaction experience on BIDV’s digital channels.

As a pioneer bank in scientific and technological application in banking operations, products and services, honored with “Vietnam Digital Award 2019” by Vietnam Digital Media Association, BIDV is about to launch a new generation of digital banking service on 20 March, promising to bring various new and simple experiences to customers, including:

  • Easy and consistent log in and transaction on different channels and devices (Mobile, Laptop, PC, smart watch, smart keyboard, etc.) with only 1 username and password.
  • Personalized experience with enjoyable features of changing wallpaper/profile picture, selecting priority functions for quick access, setting up transfer/payment contacts, etc. at their own preference.
  • First launch of new exciting features: eKYC; QR code withdrawal, top-up for physical medical card, etc.
  • Attractive promotion program valued up to VND20 billion (lucky draw, service fee waiver, etc.)

Especially, customers can easily switch from existing Mobile Banking/Internet Banking to the new SmartBanking in just a few simple steps.

To best prepare for the system transformation, BIDV hereby announces temporary suspension of the online registration channel for BIDV SmartBanking service from 17 March 2021 and counter registration on 19 March 2021.

Please contact your nearest BIDV branch or call the bank’s Hotline 1900 9247 for more information support.

Let’s look forward to the new SmartBanking on 20 March 2021.



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