The 24/7 personal concierge contact center exclusively serves BIDV Private Banking customers with a network of thousands of global partners, promptly responding to all customer needs.
- Area of support: Worldwide
- Support time: 24/7
- Supported languages: Vietnamese, English
- Meet all personal needs in terms of lifestyle and personal amenities:
- Golf: booking for golf course in Vietnam and thousands of golf courses worldwide.
- Dining: Reservation at high-end restaurants/hotels in Vietnam and worldwide.
- Travel, resort: Information and support to book domestic and international travel with attractive discounts. Assist in translation of over 30 languages at customer's travel destination in case of emergency.
- Spa: Support services at nearly 150 Spa/Fitness/Yoga facilities in Vietnam and nearly 300 Spa facilities globally.
- Assist in purchase and transportation to Vietnam of luxury goods in countries around the world.
- Consultation, trip arrangement and flight tickets booking with discounted price.
- Medical consultation by a team of more than 1000 doctors in Vietnam and 89 countries around the world.
- International medical emergency assistance (International SOS)
(*) Applied when registering via call center
Privileges are provided to customers by BIDV in coordination with partners and are subject to change from time to time without prior notice.